Refund policy

At VELORA CRM, operated by VELORA CLOTHING LLC, we strive to provide transparent pricing and a fair refund process for our clients. This Refund Policy outlines the terms under which refunds may be issued for our CRM subscription and wallet-based services.

1. CRM Subscription Fees

All subscription fees for our CRM platform are non-refundable. This includes:

• Monthly Plan: $50 per month

• Annual Plan: $600 per year

Once billed, subscription fees will not be refunded, partially or in full, regardless of usage or cancellation date. Please ensure the plan you select meets your needs before subscribing.

2. Wallet Balance Refunds

Wallet funds are used to cover pay-as-you-go features such as SMS, email, calling, and other automation-related costs.

• You may request a refund of any unused wallet balance at any time.

• Refunds will be issued only for the remaining, unused amount in your wallet.

• Any promotional or bonus credits applied to your wallet are not refundable.

To request a wallet refund, please contact us at support@crmvelora.com or +1 (888)-789-7002.

3. Disputed Charges

If you believe a charge was made in error, please contact us within 7 days of the transaction. We will investigate the matter and work with you to resolve any legitimate disputes promptly.

4. How to Request a Refund

To initiate a wallet refund or inquire about a transaction, contact us via:

Email: [Insert support email]
Subject Line: Refund Request – [Your Account Name]
Include: Your full name, account email, and reason for the request

We typically respond to refund requests within 3–5 business days.

5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Updates will be posted on this page with the revised effective date.

6. Contact Information

If you have any questions about our Refund Policy, please contact us at support@crmvelora.com or +1 (888)-789-7002